At Cowgirl Charm, we understand the excitement of receiving your new favorite styles, and we’re committed to delivering with care, speed, and clarity. All orders include a scheduled ship date, and you can select your preferred shipping service — Ground or Express — right at checkout for a seamless experience.

1. Delivery Options & Service Types

We offer two shipping options to suit your needs:

• Ground Shipping — economical and reliable
  

• Express Shipping — faster delivery when you’re in a hurry
  

2. Delivery Times & Order Processing

Orders are typically processed and dispatched within 3–5 business days. From there, delivery times may vary depending on your chosen service.

3. Shipping Costs & Free-Shipping Thresholds

• Orders under $100 incur a $15 shipping fee. 

• Orders of $100 or more ship free.
  

4. Destination Coverage & Restrictions

We ship across the United States and Canada.

5. Shipping Carriers & Tracking

Your order may be shipped via UPS, USPS, or FedEx. Once shipped, you’ll receive a tracking number to monitor your delivery.

6. Handling Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or delayed, we’ll make it right with either a replacement item or store credit—your choice.

7. Returns, Exchanges & Cancellations (Summary)

We offer a 14-day return policy (from the delivery date) for store credit only. Please note cancellations are subject to order status.

8. Contact Information

Need help? Reach out to us anytime at Service@cowgirlcharm.com.